Refund policy

At Out of Bounds Snowboard Shop, we want you to love your gear. If something isn’t right, here’s how returns work:

Return Window

• You have 15 days from the date you receive your item to request a return.
• Sale items are final sale and cannot be returned.
• Returns for snowboards, bindings, and boots will be evaluated on a case-by-case basis.

Eligibility

To be eligible for a return:

1. Item must be in the same condition you received it — unworn, unused, with tags, and in its original packaging.
2. You’ll need a receipt or proof of purchase.

How to Start a Return

• Contact us at outofboundsrideshop@gmail.com or call 908.232.4500.
• If your return is accepted, we’ll send instructions on how and where to send your package.
• Items sent back without first requesting a return will not be accepted.

Damages & Issues

• Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

• Certain items cannot be returned:
1. Custom products (special orders, personalized items)
2. Used gear
3. Sale items
• If you’re unsure about your item, reach out to us before starting a return.

Exchanges

• The fastest way to get what you want is to return the item you have.
• Once your return is accepted, place a new order for the replacement item.

Refunds

• We’ll notify you once we’ve received and inspected your return.
• If approved, your refund will be issued to your original payment method within 10 business days.
• Please note: banks and credit card companies may take additional time to process and post the refund.
• If more than 15 business days have passed since your refund was approved, contact us at outofboundsrideshop@gmail.com or call 908.232.4500